privacy policy

Effective Date: 11/05/2025

1. Introduction & Scope

Welcome to Gotourly’s Privacy Policy. We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.gotourly.com (the “Website”) or use our services.

This policy applies to information we collect:

  • On our Website
  • In email, text, and other electronic communications
  • Through our mobile applications
  • When you interact with our advertising and applications on third-party websites and services

Please read this Privacy Policy carefully to understand our practices regarding your personal data. By accessing or using Gotourly, you acknowledge that you have read and understood this Privacy Policy.

2. Information We Collect

2.1 Information You Provide Directly

We collect information that you voluntarily provide when using our services, including:

  • Personal identifiers: Name, email address, postal address, phone number
  • Account information: Username, password, profile details
  • Travel preferences: Destination interests, accommodation preferences, travel dates
  • Booking details: Reservation information, traveler details, special requests
  • Payment information: Credit card details, billing information
  • Communication content: Customer service inquiries, reviews, survey responses
  • Identity verification: Where required, passport or ID details, date of birth

2.2 Information Collected Automatically

When you interact with our Website, we may automatically collect certain information, including:

  • Usage data: Pages visited, time spent, links clicked, search terms
  • Device information: IP address, browser type, operating system, device type
  • Location data: General location based on IP address or more precise location if permitted
  • Cookies and similar technologies: Information stored through cookies, web beacons, and similar tracking technologies
  • Log data: Access times, error reports, hardware settings, browser settings

3. How We Use Your Information

We use your personal information to:

  • Provide our services: Process bookings, manage your account, and fulfill your requests
  • Personalize your experience: Recommend destinations, offers, and content based on your preferences
  • Process payments: Bill you for services, verify payment details, and prevent fraud
  • Communicate with you: Send booking confirmations, updates, support messages, and newsletters
  • Improve our services: Analyze usage patterns, troubleshoot issues, and enhance functionality
  • Marketing and advertising: With your consent, send promotional communications and display targeted advertisements
  • Legal compliance: Meet regulatory requirements and respond to legal requests
  • Protect our interests: Enforce our terms, prevent fraudulent activity, and ensure platform security

4. Cookies & Tracking Technologies

4.1 Types of Cookies We Use

  • Necessary cookies: Essential for the Website to function properly
  • Performance cookies: Help us understand how visitors interact with our Website
  • Functionality cookies: Allow the Website to remember choices you make and provide enhanced features
  • Targeting/advertising cookies: Deliver advertisements relevant to you and your interests

4.2 Managing Cookies

You can control cookies through your browser settings. Most browsers allow you to block or delete cookies. However, if you block certain cookies, you may not be able to use all features of our Website.

We also honor “Do Not Track” signals where possible. You can learn more about our cookie practices in our Cookie Policy.

5. Third-Party Sharing

5.1 Service Providers

We share information with trusted third parties who assist us in operating our Website and providing services, including:

  • Payment processors
  • Booking partners (hotels, airlines, tour operators)
  • Customer service providers
  • Marketing and analytics partners
  • IT and cloud service providers

5.2 Business Partners

We may share limited data with business partners to provide you with relevant offers, promotions, and services.

5.3 Legal Requirements

We may disclose your information when required by law, legal process, litigation, or governmental authorities.

5.4 Business Transfers

If Gotourly is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

6. User Rights & Choices

Depending on your location, you may have certain rights regarding your personal information:

6.1 Your Rights

  • Access: Request a copy of your personal data
  • Correction: Request correction of inaccurate data
  • Deletion: Request erasure of your personal data
  • Restriction: Limit how we use your data
  • Data portability: Receive your data in a structured, machine-readable format
  • Objection: Object to certain processing activities, including direct marketing
  • Consent withdrawal: Withdraw previously given consent

6.2 How to Exercise Your Rights

To exercise these rights, please contact us at [email protected]. We will respond to your request within the timeframes required by applicable law.

6.3 Marketing Preferences

You can opt out of marketing communications by:

  • Clicking the “unsubscribe” link in any marketing email
  • Updating your communication preferences in your account settings
  • Contacting us directly at [email protected]

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Specific retention periods include:

  • Account information: As long as your account remains active, plus a reasonable period thereafter
  • Booking data: At least 7 years for tax, legal, and accounting purposes
  • Marketing data: Until you unsubscribe or withdraw consent
  • Cookie data: Varies by cookie type (session cookies vs. persistent cookies)

When we no longer need personal information, we securely delete or anonymize it.

8. Security Measures

We implement appropriate technical and organizational measures to protect your personal information, including:

  • Encryption of sensitive data in transit and at rest
  • Secure HTTPS connections
  • Regular security assessments and penetration testing
  • Access controls and authentication requirements
  • Employee training on data protection
  • Physical security measures for our facilities

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

9. International Transfers

Gotourly operates globally, which means your information may be transferred to, stored, and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country.

When we transfer personal data outside your jurisdiction, we implement appropriate safeguards, such as:

  • European Commission-approved Standard Contractual Clauses
  • Data Protection Agreements with third parties
  • Compliance with applicable legal frameworks

By using our services, you consent to the transfer of your information to these countries for the purposes described in this Privacy Policy.

10. Children’s Privacy

Our services are not directed at individuals under the age of 16. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us at [email protected]. If we become aware that we have collected personal information from children without verification of parental consent, we will take steps to remove that information from our servers.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated Privacy Policy on this page with a new “Effective Date.” We encourage you to review this Privacy Policy periodically.

For significant changes, we will provide a prominent notice on our Website or send you a notification directly.

12. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

Email: [email protected]

Last Updated: May 11, 2025